{"id":12794,"date":"2024-04-16T10:51:30","date_gmt":"2024-04-16T10:51:30","guid":{"rendered":"https:\/\/pii.fxe.mybluehostin.me\/?p=12794"},"modified":"2024-12-19T11:15:54","modified_gmt":"2024-12-19T11:15:54","slug":"saas-based-it-services-helpdesk","status":"publish","type":"post","link":"https:\/\/47billion.com\/case-study\/saas-based-it-services-helpdesk\/","title":{"rendered":"SaaS-based IT services helpdesk"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">A cloud-based service support desk where customers and helpdesk agents create and work on tickets in real-time<\/h1>\n\n\n\n<p>While scaling the IT department, small &amp; medium business enterprises can either hire full-time IT professionals, which is too expensive or work themselves while investing time and resources.<br><br>Looking into this challenge we formulated a subscription-based SaaS IT model that allows such SMEs and start-ups to have secure, flexible and cost-effective IT services.<br>The major benefits of this model are-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avail IT services at a fraction of the cost of hiring a consultant.<\/li>\n\n\n\n<li>Fast and accurate services with ML intelligence to decide the lowest configuration cost.<\/li>\n\n\n\n<li>An improvement in security after switching to the cloud.<\/li>\n<\/ul>\n\n\n\n<p><strong>Download\u00a0your copy to read the complete use case.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A cloud-based service support desk where customers and helpdesk agents create and work on tickets in real-time While scaling the IT department, small &amp; medium business enterprises can either hire full-time IT professionals, which is too expensive or work themselves while investing time and resources. Looking into this challenge we formulated a subscription-based SaaS IT model that allows such SMEs and start-ups to have secure, flexible and cost-effective IT services.The major benefits of this model are- Download\u00a0your copy to read the complete use 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